PayGrouper Refund Policy

Product order refunds

• Before PayGrouper places the retailer order: if PayGrouper cannot complete the product request, the request may be canceled and refunded when appropriate.
• After PayGrouper places the retailer order: refunds, returns, replacements, shipping issues, product defects, and delivery issues may depend on the retailer or seller policy because the order has already been submitted to the retailer.
• Changed or unavailable items: if an item price changes, sells out, becomes unavailable, or becomes ineligible before processing, PayGrouper may cancel, refund, or contact the customer for next steps.
• Customer-entered product details: product links, options, sizes, colors, quantities, shipping details, and prices must be accurate and current. Incorrect details can delay processing or affect refund eligibility.

Bill Pay refunds

• Before the bill is paid: a Bill Pay request may be eligible for cancellation or refund if PayGrouper has not started or completed the bill payment.
• After the bill is paid: Bill Pay requests are generally final once PayGrouper has paid the requested amount to the bill company or bill payment portal.
• Customer-entered bill details: customers choose the bill amount they want paid. The customer is responsible for entering the correct bill company, bill pay link, account number, account phone, account email when needed, and amount.
• Incorrect bill information: incorrect account details, wrong bill links, wrong bill company details, duplicate requests, or customer entry errors may delay processing and may limit refund options after payment is attempted or completed.

Membership refunds and cancellations

• Members may cancel future membership access according to the membership tools available in the PayGrouper dashboard or by contacting support.
• Canceling a membership stops future access or renewals where applicable, but it does not automatically refund previous membership periods.
• Membership charges are generally non-refundable once the membership period has started, except for duplicate charges, technical payment errors, or cases where PayGrouper determines a refund is appropriate.
• Free trials, free months, creator links, share rewards, and promotional access may have separate eligibility rules and may not be redeemable for cash.

Duplicate payments, payment errors, and failed requests

• If a customer is charged twice for the same request because of a technical error, PayGrouper will review the duplicate payment and refund the duplicate charge when confirmed.
• If Square shows a completed payment but PayGrouper cannot process the request, PayGrouper may cancel and refund when appropriate.
• Payment processor fees, bank timing, card network timing, or Square processing rules may affect how quickly a refund appears on the customer account.
• Refunds are generally returned to the original payment method when possible.

Refunds may be denied or limited

PayGrouper may deny, limit, or delay refund requests involving suspected fraud, abuse, chargeback misuse, false information, repeated misuse, incorrect customer-provided details, already-completed bill payments, already-placed retailer orders, restricted or ineligible requests, or activity that violates PayGrouper terms.

This policy does not limit any rights a customer may have under applicable law.