Bill Pay Eligibility
The current rules that determine whether PayGrouper can review and complete a bill order.
Existing Bill Pay requirements
- PayGrouper must be able to use a supported payment option for the bill.
- PayGrouper does not log into customer provider accounts.
- Customers should never submit provider passwords.
- Submitted provider, amount, due-date, account and contact details must be accurate and current.
- Some providers may require account-verification information already requested by the active Bill Pay flow.
- Partial bill payments may be available under the existing PayGrouper rules.
Currently unsupported
Credit card bills
Credit card bills are not supported.
Spectrum
Spectrum is currently unsupported under the existing provider rules.
Review and completion
Submitting a bill does not guarantee that the order can be completed. PayGrouper reviews submitted details, provider eligibility and payment availability. Customers are notified when an order cannot be completed. Applicable refunds follow the current Refund Policy.
Common eligibility questions
Does PayGrouper need my provider password?
No. PayGrouper does not log into customer provider accounts, and customers should not submit passwords.
Does a supported provider guarantee completion?
No. A supported provider means the provider is recognized for review. The specific bill must still meet the existing eligibility and processing rules.
Can I submit a partial bill payment?
Partial bill payments may be available when permitted by the current PayGrouper flow and provider requirements.